FAQs

Do the Platinum Electric heaters come with a controller?

No, the controllers can be purchased as an additional accessory.

Can I install the Platinum Electric heater myself?

No, the heater must be installed by a licensed technician.

What is radiant heat?

Radiant heat works like the sun. Instead of heating the air around you, it heats people and objects. This makes radiant heat more effective as an outdoor heating source, as it is less likely to be affected by the wind.

Can the Platinum Electric Heater get wet?

Although our Platinum Electric heaters are made from premium 304 stainless steel and engineered for longevity, Bromic recommends that they are best mounted under cover and not directly exposed to rain, snow and salt mist to ensure they maintain their aesthetic appeal.

What mounting options are available?

In North America, the terms 220V, 230V, and 240V all refer to the same system voltage level. It's primarily reserved for use in residential buildings and comes from a single phase system. A 240V service is accomplished by using two “hot” 120V standard lines. Most large electric appliances like cook stoves, hot water heaters, and some other home appliances require this voltage. 208V, on the other hand, is from a 3 phase system and is primarily found in commercial applications.